Office Policies

OFFICE HOURS
Our normal hours are 9:00 a.m. to 5:00 p.m. Monday through Friday. However, you may call the office anytime, and all emergencies will be relayed to Dr. Enzer immediately.

APPOINTMENTS
All visits are scheduled by appointment. It is our policy to book ample time for your visit with Dr. Enzer and we do our best to minimize patient waiting time. If you should need to cancel or reschedule and appointment, we require at least 24 hours advance notice; otherwise you will be responsible for the visit fee and any other necessary billing or collection fees.  Please click here to read our appointment policy in detail.  You may print a copy of this policy ahead of time or you may sign it at the office before your scheduled appointment.

REGISTRATION MATERIALS
In order to provide optimum care, Dr. Enzer requests that you complete a medical history questionnaire prior to your visit with our office. You may do this either by downloading the registration forms, requesting them by mail, or coming in to the office ten minutes early to fill out the forms. Please bring a complete medication list. If you wear contact lenses, you should bring a case for them as well as your glasses.

INSURANCE COVERAGE
For our medical patients, Dr. Enzer participates with the major area plans. Many require the patient obtain permission to see Dr. Enzer for the initial and each follow-up visit. This is your responsibility. Please bring your insurance card(s) to the office so we can obtain accurate billing information. If your insurance plan decides not to cover Dr. Enzer’s services, you will be responsible for payment of the bill.

To contain costs, all payments are required at the time of service. We accept cash, checks, VISA® or MASTERCARD®. There is a billing fee for any unpaid balances. By minimizing our expenses, we help keep our fees competitive.

THE COST OF COSMETIC SURGERY
The cost of cosmetic surgery is not covered by insurance plans, and thus is the full responsibility of the patient. In addition to the surgeon’s fee, there may also be fees for anesthesia and/or the operating room facility. Our fees are based on the procedure, and then customized for each patient based on anticipated complexity and time requirements. Discounts are offered for simultaneous procedures. A deposit is required to reserve the time and full payment due prior to surgery. A quotation for the cost of surgery is given to all cosmetic surgery patients before they schedule their procedure(s).

As an alternative option for cosmetic surgery payments, we offer CapitalOne^® healthcare finance.  Dependent upon your credit rating, they offer up to six months interest-free or fixed-rate plans for up to 60 months.  To find if you qualify (most applicants receive an instant decision), you can apply in the office or at home either online, by fax or phone.  Click here to learn more about their payment plans.

Many reconstructive procedures will be covered by insurance plans. Our staff will help obtain this information in advance, if possible. We make no representation or guarantee regarding what an insurance company will cover. All non-covered services will be the responsibility of the patient.